Refund Policy for YusMe

At YusMe, we strive to ensure that our users have a positive experience when using our platform. This Refund Policy outlines the conditions under which refunds may be issued for services, mobile data, airtime, and gift cards purchased through the YusMe App. By using the App, you agree to the terms of this Refund Policy.

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1. General Refund Policy

Refunds are issued at the discretion of YusMe and are subject to the following conditions:

- Refunds may be requested for services, mobile data, airtime, or gift cards that were not delivered, were defective, or did not meet the agreed-upon terms.

- Refunds will not be issued for services that have already been rendered or for products that have been used or activated (e.g., mobile data, airtime, or gift cards).

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2. Refunds for Services

Eligibility:

- If a service provider fails to deliver the agreed-upon service or if the service is significantly different from what was described, you may be eligible for a refund.

- Refunds may also be issued if the service provider cancels the service after payment has been made.

Process:

1. Contact the service provider directly to resolve the issue.

2. If the issue cannot be resolved, submit a refund request through the YusMe App within 2 days of the service date.

3. Provide detailed information and any supporting evidence (e.g., photos, messages) to support your claim.

4. YusMe will review the request and notify you of the decision within 14 days.

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3. Refunds for Mobile Data and Airtime

Eligibility:

- Refunds may be issued if the mobile data or airtime was not delivered or activated within a reasonable timeframe.

- Refunds will not be issued for mobile data or airtime that has been successfully activated or used.

Process:

1. Check your mobile account to confirm that the data or airtime was not delivered.

2. Submit a refund request through the YusMe App within 24 hours of the purchase.

3. Provide your transaction details and any supporting evidence (e.g., screenshots).

4. YusMe will review the request and notify you of the decision within 7 days.

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4. Refunds for Gift Cards

Eligibility:

- Refunds may be issued if the gift card was not delivered or if the code provided was invalid.

- Refunds will not be issued for gift cards that have been successfully redeemed or used.

Process:

1. Submit a refund request through the YusMe App within 3 days of the purchase.

2. Provide your transaction details and any supporting evidence (e.g., screenshots of the invalid code).

3. YusMe will review the request and notify you of the decision within 14 days.

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5. Processing Refunds

- Approved refunds will be processed within 14 days and credited to the original payment method used for the purchase.

- If the original payment method is no longer available, YusMe will work with you to arrange an alternative refund method.

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6. Non-Refundable Items

The following items are non-refundable:

- Services that have been fully rendered.

- Mobile data, airtime, or gift cards that have been successfully activated or used.

- Blogging content posted on the platform.

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7. Disputes

If you are dissatisfied with the outcome of your refund request, you may escalate the issue by contacting YusMe customer support at support@yusme.me. We will work with you to resolve the dispute in a fair and timely manner.

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8. Changes to This Refund Policy

YusMe reserves the right to update this Refund Policy at any time. Any changes will be posted on the App, and your continued use of the App constitutes acceptance of the updated policy.

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9. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:  

Email: support@yusme.me 

Address: BUEA, SW REGION CM00237

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Acknowledgment: By using the YusMe App, you acknowledge that you have read, understood, and agreed to this Refund Policy.